H&H Classic's Shipping & Return Policy

Q: How much is shipping?

The cost of shipping depends on your location, the size and weight of the part(s), and the shipping method you choose at checkout.

Q: What shipping methods do you offer?

Depending on your location in the continental US, we offer shipping via UPS or USPS. Options vary from ground to next day air.

Q: Do you offer rush shipping?

Yes, H&H Classic Parts offers next day air and 2-day ground shipping at checkout.

Q: How long does it take to process and ship my order?

Orders received by 2PM local time typically are processed the same day. Shipping times will vary depending on your location and selected shipping options. Typical shipping times range from 1-5 days and may vary during the holiday season. Shipping delays can occur when the wrong address or zip code is submitted for the shipping address. If the shipping company cannot deliver the package, we will contact you via phone or e-mail.

Q: How long does shipping take?

Shipping times depend on where you live and the shipping method you select.

Q: Will you provide tracking information?

Yes, you will receive tracking information when your order ships.

Q: Do you ship to AK, HI, and US territories?

Yes! We ship to just about anyplace in the world. Please Contact us for a quote if you are unsure.

Q: Do you ship internationally?

Yes we do! We ship parts all over the world. Please Contact with any questions.

Q: What happens if you ship the wrong part or the part is damaged?

If your product(s) arrive defective, damaged or simply incorrect, please contact our customer service department as soon as possible. Product(s) must be returned to us within 90 days.

Please do not attempt to install the part!

For a defective part, we will send you a replacement part and provide you with a prepaid return label to return the defective part. If the damage was caused by a shipping courier, we will schedule a damage pick up by the courier.

Q: If I pay by credit card, will you charge my card once the item has shipped?

We charge your account at the time the order is placed.

Q: Do you ship hazardous items?

We can ship hazardous items via UPS.

Q: If I ordered a part that’s out of stock, when will it ship?

If you order an item that's out of stock, we'll ship it ASAP. We'll also send you an email notification when it ships.

Q: Can you ship my order to multiple addresses?

Normally it's not a problem to ship to multiple addresses. Just call us first to make arrangements.

Q: Do you ship to PO Boxes or APOs/FPOs?

At this time, we only ship to physical addresses in the continental US.

Q: Do you ship oversized parts?

We do ship oversized parts, but please know that there will be an additional shipping charge for these items.

Q: How can I be sure you’re shipping me parts that will fit my vehicle?

We try to provide fitment information on each product; however, always feel free to call us! We offer free technical assistance and are happy to help.

Q: What happens if the part doesn’t fit my vehicle?

If we sent you the wrong part, we’ll make it right. If you ordered the wrong part, you’ll need to return it to us. Contact us for a return authorization number.

Q: What if my address changes before my order ships? Can I change where you send my shipment?

If you're looking to change the delivery address before the order ships, call us right away to make arrangements. If the order has already shipped, you'll need to contact the carrier with your tracking number to change the delivery address. To change the delivery address, click here for UPS and here for USPS.

Q: What if I never receive an order?

This is the exact reason why we put a tracking number on every order we ship. If your order never arrives, we'll know it. If you received confirmation that your order was delivered but someone might have taken it, that's when we have a problem. Contact our Customer Service Department for next steps.

Q: What happens if I refuse the shipment?

Refusing the shipment isn't a good way to return a product. Instead, accept the shipment and call us for return authorization.

Q: Do I need to contact you for return authorization?

Yes. All returns must obtain a Return Merchandise Authorization (RMA). Please contact our Customer Service Department at 479-787-5575 to obtain an RMA. We will not accept any part that has not been pre-approved by our Customer Service Department.

Q: Am I responsible for the return shipping?

If an item needs to be returned, the customer is responsible for return shipping fees, unless we shipped the wrong part.

Q: Do you charge a restocking fee?

The amount of the refund will be based on the purchase price of your products and may include a restocking fee.

Q: I installed the part before realizing it didn't fit/I didn't need it. Is it still eligible for a return?

Any electrical part or component that has been installed, unsealed or plugged in is not eligible for a return.

Q: I threw away the packaging, but the part is still in great condition. Can I still return it?

Authorized returns must be shipped back in the original, undamaged, and complete package.

Q: Will you accept any part that's not in the original, unopened condition?

We will not accept any item that has been installed, used, painted, modified or damaged. All items that have obtained an RMA must be in the original condition when shipped back for a refund. This includes all components. No refunds will be allocated for any component with missing parts. We are not responsible for towing expenses, labor expenses, or installation errors due to defective parts or parts that have been installed incorrectly.

Q: Can I exchange a part?

Usually we can accommodate an exchange. Please contact us to discuss what options are available.

Q: What if you sent me the wrong part?

If the mistake is ours, we'll be sure to rectify the problem ASAP and at our expense. Please contact our Customer Service Department at 479-787-5575 to obtain a Return Merchandise Authorization. We will not accept any part that has not been pre-approved by our Customer Service Department.

Q: What if I ordered the wrong part?

Follow the same process that you would for a return/exchange. Authorized returns must be shipped back in the original, undamaged, and complete package.

Q: How long do I have to return or exchange a part?

You may return an item in its original condition within 90 days of receipt.

Q: Can I return/exchange a part for any reason?

Yes, provided you return or exchange it within 90 days and comply with all our policies.

Q: How long will it take to receive my refund?

Refunds usually take 5-10 business days from when we receive the return to show up in your account.

Q: How long do returns take to process?

Returns usually take 5-10 business days to process.

Q: What if the part is defective or damaged?

We'll work with the part manufacturer to get you a replacement part ASAP. Please contact us to get the process started.

Q: What if my return never arrives? Do I still get a refund?

No. We recommend buying insurance when shipping a return to us. Insurance will reimburse you for any package that is lost, stolen or damaged in transit.

Q: What if someone else purchased the part for me and I want to return or exchange it?

Unfortunately we cannot do refunds on parts you didn't purchase. However, we are happy to do an exchange. Please refer to our exchange policy and contact us to get the process started.

Q: What if I need to make a warranty claim and return a part?

Each manufacturer has their own process and policies for warranty claims. If you have a part that has a warranty problem, contact us and we’ll help you get the information you need to get a claim initiated.