FAQs

Q: What makes H&H better than the other suppliers on the web?

H&H has the fastest turn around time of anyone in the industry. All in-stock merchandise is guaranteed to be shipped within 1 business day of you placing your order. We keep parts in-stock, instead of waiting for you to place your order and then ordering it ourselves. We keep it on the shelf ready for the customer.

Q: What happens if you send me the wrong part?

If you are shipped the wrong part or if the part is damaged, contact our Customer Service Department at 479-787-5575 to arrange an exchange or return. We'll pay for the return shipping, and apologize for the inconvenience.

Q: What if the part is broken or damaged during shipping?

If your item is damaged upon delivery, contact us immediately so we can contact the shipping company. It is their responsibility to ensure packages are delivered undamaged. Refer to our shipping policy for more details.

Q: What happens if I order the wrong part?

If you order the wrong part, normal return policies apply. Learn more here.

Q: How long does it take for a part to arrive at my door?

Almost all orders are shipped within one business day. Typically, orders are shipped via USPS or UPS, depending on cost and time. Typical shipping times range from 1-5 days and may vary during the holiday season. The time it takes your order to arrive will depend on where you live, if the parts you ordered are on hand, and what shipping options you have selected. Also, please note that UPS, FedEx, and the US Postal Service do not deliver on holidays as part of their standard service. This is also true for Saturday delivery.

We try to ship each order the fastest way possible for the lowest possible cost. So, to ensure prompt delivery, be sure to provide us with a delivery address that both UPS and the US Post Office can deliver to.

Q: What happens if I need to return or exchange a part?

See our shipping and returns page for detailed instructions on how to return or exchange a part.

Q: What shipping methods do you offer?

Depending on your location in the continental US, we offer shipping via FedEx, UPS or USPS. Options vary from ground to next day air. Truck freight shippments are shipped by cheapest carrier to your area.

Q: Do you ship outside the US?

We apologize for any inconvenience but we do not currently ship outside the continental U.S. We also do not ship to Alaska, Hawaii, Puerto Rico or other U.S. Territories, or international locations at this time.

Q: Do you offer express/expedited shipping?

Yes, H&H Classic Parts offers next day and 2-day ground shipping..

Q: Can I track my package?

Yes, you'll receive a tracking number when your order is shipped.

Q: What payment methods do you accept?

H&H Classic Parts accepts payment via Visa, MasterCard, American Express, Discover, and PayPal.

Q: Why are interiors special order?

The reason we don't keep interiors on the shelf is because there are just so many combinations. Also, some interiors require some of your old parts to assembly them.

Q: What do I do if I need to cancel my order?

If you need to cancel your order, contact our Customer Service Department at 479-787-5575. If your order has already shipped, then you will be responsible for return shipping costs.

Q: Do I need to have an account to order a part?

All customers of H&H Classic Parts have the option of checking out as a guest. However, registering for an account is free and allows you to view past orders as well as track current orders.

Q: What if I want to talk to a real person about my order?

Our Customer Service Department can be reached at 479-787-5575 during normal business hours.

Q: What are your Customer Service hours?

Our Customer Service Department is available from 8 am - 5 pm, Monday - Friday CST.

Q: How do you protect my credit card information?

Every order made through H&H Classic Parts is made through our safe and secure checkout system. We utilize SSL security technology, which ensures all data passed between web browsers and servers remains private. If you have any questions, call our customer service team at 479-787-5575.

Q: How can I be sure the part I need will fit my vehicle?

All our products have fitment info on the page, and our comprehensive search function allows you to search by keyword, part name or number. Additionally, during checkout, you can tell us the model and year of your vehicle and we will verify that the parts you ordered will fit.

Of course, feel free to call us at 479-787-5575 for free technical assistance.

Q: Do you offer a warranty?

Specific warranties depend on the part and the manufacturer. For warranty questions regarding specific products, call our customer service team at 479-787-5575.

Q: Do you ever offer coupons or discounts?

We do! Sign up for our newsletter to receive the latest offers and updates.

Q: Where are your parts made?

Every effort is made to source parts that are made in the USA. However, some parts are simply not manufactured in the United States. In that case, we offer the best part available.

Q: Is the color I see on the website going to match the color of the part I receive?

While every effort is made to accurately portray each product, actual colors may vary. Due to monitor and/or video card differences, there may be subtle variations in color. Therefore you need to be certain that any slight variations occurring between the actual color, and the representation on our website, will be acceptable.

Q: Do you charge sales tax?

Since H&H is based in Arkansas, we only charges sales tax on orders that ship locally in Arkansas.

Q: Can we pick up items at shows or at the warehouse?

All in-stock merchandise can be delivered at no extra charge to any event that we attend. You can also pickup any in-stock merchandise at our warehouse Monday through Friday, 8:00 A.M. to 5:00 P.M.. Be aware that when you pickup merchandise, you are responsible for Arkansas sales tax.