FAQs

Q: What makes H&H better than the other suppliers on the web?

H&H has the fastest turn around time of anyone in the industry. All in-stock merchandise is guaranteed to be shipped within 1 business day of you placing your order. We keep parts in-stock, instead of waiting for you to place your order and then ordering it ourselves. We keep it on the shelf ready for the customer.

Q: What happens if you send me the wrong part?

If you are shipped the wrong part or if the part is damaged, contact our Customer Service Department at 479-787-5575 to arrange an exchange or return. We'll pay for the return shipping, and apologize for the inconvenience.

Q: What if the part is broken or damaged during shipping?

If your item is damaged upon delivery, contact us immediately so we can contact the shipping company. It is their responsibility to ensure packages are delivered undamaged. Refer to our shipping policy for more details.

Q: What happens if I order the wrong part?

If you order the wrong part, normal return policies apply. Learn more here.

Q: How long does it take for a part to arrive at my door?

Typical shipping times range from 1-5 days and may vary during the holiday season. It all depends on where you live, if the parts you ordered are on hand, and what shipping options you selected.

Q: What happens if I need to return or exchange a part?

See our shipping and returns page for detailed instructions on how to return or exchange a part.

Q: What shipping methods do you offer?

Depending on your location in the continental US, we offer shipping via FedEx, UPS or USPS. Options vary from ground to next day air. Truck freight shippments are shipped by cheapest carrier to your area.

Q: Do you ship outside the US?

We apologize for any inconvenience but we do not currently ship outside the continental U.S. We also do not ship to Alaska, Hawaii, Puerto Rico or other U.S. Territories, or international locations at this time.

Q: Do you offer express/expedited shipping?

Yes, H&H Classic Parts offers next day and 2-day ground shipping..

Q: Can I track my package?

Yes, you'll receive a tracking number when your order is shipped.

Q: What payment methods do you accept?

H&H Classic Parts accepts payment via Visa, MasterCard, American Express, Discover, and PayPal.

Q: Why are interiors special order?

The reason we don't keep interiors on the shelf is because there are just so many combinations. Also, some interiors require some of your old parts to assembly them.

Q: What do I do if I need to cancel my order?

If you need to cancel your order, contact our Customer Service Department at 479-787-5575. If your order has already shipped, then you will be responsible for return shipping costs.

Q: Do I need to have an account to order a part?

All customers of H&H Classic Parts have the option of checking out as a guest. However, registering for an account is free and allows you to view past orders as well as track current orders.

Q: What if I want to talk to a real person about my order?

Our Customer Service Department can be reached at 479-787-5575 during normal business hours.

Q: What are your Customer Service hours?

Our Customer Service Department is available from 8 am - 5 pm, Monday - Friday CST.

Q: How do you protect my credit card information?

Every order made through H&H Classic Parts is made through our safe and secure checkout system. We utilize SSL security technology, which ensures all data passed between web browsers and servers remains private. If you have any questions, call our customer service team at 479-787-5575.

Q: How can I be sure the part I need will fit my vehicle?

All our products have fitment info on the page, and our comprehensive search function allows you to search by keyword, part name or number. Otherwise, feel free to call us at 479-787-5575 for free technical assistance.

Q: Do you offer a warranty?

Specific warranties depend on the part and the manufacturer. For warranty questions regarding specific products, call our customer service team at 479-787-5575.

Q: Do you ever offer coupons or discounts?

We do! Sign up for our newsletter to receive the latest offers and updates.

Q: Where are your parts made?

Parts are manufactured all over the world. Some are made right here in the USA and some are made overseas. If we can buy an American made part, we do. The price may be higher but it is usually a better made part.

Q: Do you charge sales tax?

Since H&H is based in Arkansas, we only charges sales tax on orders that ship locally in Arkansas.

Q: Can we pick up items at shows or at the warehouse?

All in-stock merchandise can be delivered at no extra charge to any event that we attend. You can also pickup any in-stock merchandise at our warehouse Monday through Friday, 8:00 A.M. to 5:00 P.M.. Be aware that when you pickup merchandise, you are responsible for Arkansas sales tax.