H&H Classic Parts FAQ

  1. Privacy Policy
    1. Communications
    2. Brochure Mailing List
    3. Communications to Serve You
    4. Fraud Protection and Compliance with Law
    5. Service Providers
    6. Special Events
    7. Business Transfers
    8. Cookies, IP Addresses, Pixel Tags and Tracking Technology
    9. Use of Aggregate Information
    10. Links
    11. Security
    12. Notification of Policy Changes
    13. Updating Personal Information
    14. Contacting Us
  2. FAQ's
    1. What makes H&H better than the other suppliers on the web?
    2. What happens if you send me the wrong part?
    3. What if the part is broken or damaged during shipping?
    4. What happens if I order the wrong part?
    5. How long does it take for a part to arrive at my door?
    6. What happens if I need to return or exchange a part?
    7. Do you ship outside the US?
    8. Do you offer express/expedited shipping?
    9. Can I track my package?
    10. What payment methods do you accept?
    11. Why are interiors special order?
    12. What do I do if I need to cancel my order?
    13. Do I need to have an account to order a part?
    14. What if I want to talk to a real person about my order?
    15. What are your Customer Service hours?
    16. How do you protect my credit card information?
    17. How can I be sure the part I need will fit my vehicle?
    18. Do you offer a warranty?
    19. What if I want to talk to a real person about my order?
    20. Do you ever offer coupons or discounts?
    21. Where are your parts made?
    22. Can we pick up items at shows or at the warehouse?
  3. Shipping & Returns
    1. How much is shipping?
    2. What shipping methods do you offer?
    3. Do you offer rush shipping?
    4. How long does it take to process and ship my order?
    5. How long does shipping take?
    6. Will you provide tracking information?
    7. Do you ship to AK, HI, and US territories?
    8. Do you ship internationally or outside the continental US??
    9. What happens if you ship the wrong part or the part is damaged?
    10. If I pay by credit card, will you charge my card once the item has shipped?
    11. Do you ship hazardous items?
    12. If I ordered a part that’s out of stock, when will it ship?
    13. Can you ship my order to multiple addresses?
    14. Do you ship to PO Boxes or APOs/FPOs?
    15. Do you ship oversized parts?
    16. Do you have a minimum order?
    17. How can I be sure you’re shipping me parts that will fit my vehicle?
    18. What happens if the part doesn’t fit my vehicle?
    19. What if my address changes before my order ships? Can I change where you send my shipment?
    20. What if I never receive an order?
    21. What happens if I refuse the shipment?
    22. Do I need to contact you for return authorization?
    23. Am I responsible for the return shipping?
    24. Do you charge a restocking fee?
    25. I installed the part before realizing it didn't fit/I didn't need it. Is it still eligible for a return?
    26. I threw away the packaging, but the part is still in great condition. Can I still return it?
    27. Will you accept any part that's not in the original, unopened condition?

Privacy Policy

Q: Communications

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by H&H Classic Parts to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

Q: Brochure Mailing List

If you have requested a H&H Classic Parts brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from H&H Classic Parts, please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.

Q: Communications to Serve You

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that H&H Classic Parts offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. H&H Classic Parts takes great pride in having you as a customer and we will ensure your privacy as a customer. H&H Classic Parts does not sell or exchange names or any other information about our customers with third parties.

Q: Fraud Protection and Compliance with Law

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Q: Service Providers

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

Q: Special Events

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

Q: Business Transfers

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

Q: Cookies, IP Addresses, Pixel Tags and Tracking Technology

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

YOUR DOMAIN NAME HERE does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

Q: Use of Aggregate Information

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

Q: Links

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Q: Security

H&H Classic Parts seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Q: Notification of Policy Changes

H&H Classic Parts reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

Q: Updating Personal Information

If you are a registered member at H&H Classic Parts, you can change your personal information at any time by updating your information at check-out.

Q: Contacting Us

We welcome your comments and questions about privacy. Please send email to info@hhclassic.com.

We are confident that your visit to H&H Classic Parts is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 479-787-5575.


FAQ's

Q: What makes H&H better than the other suppliers on the web?

H&H has the fastest turn around time of anyone in the industry. All in-stock merchandise is guaranteed to be shipped within 1 business day of you placing your order. We keep parts in-stock, instead of waiting for you to place your order and then ordering it ourselves. We keep it on the shelf ready for the customer.

Q: What happens if you send me the wrong part?

If you are shipped the wrong part or if the part is damaged, contact our Customer Service Department at 479-787-5575 to arrange an exchange or return. We'll pay for the return shipping, and the only thing it will cost you is a little inconvenience.

Q: What if the part is broken or damaged during shipping?

If upon delivery your item is damaged, contact us immediately so we can contact the shipping company. It is their responsibility to ensure packages are delivered undamaged. Refer to our shipping policy for more details.

Q: What happens if I order the wrong part?

If you order the wrong part, normal return policies apply. Learn more here.

Q: How long does it take for a part to arrive at my door?

Typical shipping times range from 1-5 days and may vary during the holiday season. It all depends on where you live, if the parts you ordered are on hand, and what shipping options you selected.

Q: What happens if I need to return or exchange a part?

See our shipping and returns page for detailed instructions about how to return or exchange a part.

Q: Do you ship outside the US?

We apologize for any inconvenience but we do not currently ship outside the continental U.S. We also do not ship to Canada, Alaska, Hawaii, Puerto Rico or other U.S. Territories, or international locations at this time.

Q: Do you offer express/expedited shipping?

Yes, H&H Classic Parts offers next day and 2-day ground shipping..

Q: Can I track my package?

For UPS shipments, you will receive a tracking number.

Q: What payment methods do you accept?

H&H Classic Parts accepts payment via Visa, MasterCard, American Express, Discover, and PayPal.

Q: Why are interiors special order?

The reason we do not keep interiors on the shelf is because there are just so many combinations. As well as, some interiors require some of your old parts to assembly them.

Q: What do I do if I need to cancel my order?

If you need to cancel your order, contact our Customer Service Department at 479-787-5575. If your order has already shipped, then you will be responsible for return shipping costs.

Q: Do I need to have an account to order a part?

All customers of H&H Classic Parts have the option of checking out as a guest. However, registering for an account is free and offers added convenience when placing your order.

Q: What if I want to talk to a real person about my order?

Our Customer Service Department can be reached at 479-787-5575. If you are calling after business hours, you can fill out a general contact form here.

Q: What are your Customer Service hours?

Our Customer Service Department is available from 8 am - 5 pm, Monday - Friday CST.

Q: How do you protect my credit card information?

Every order made through H&H Classic Parts is made through our safe and secure checkout system. We utilize SSL security technology, which ensures all data passed between web browsers and servers remains private. If you have any questions, call our customer service team at 479-787-5575.

Q: How can I be sure the part I need will fit my vehicle?

All our products have fitment info on the page, and our comprehensive search function allows you to search by keyword, part name or number. Otherwise free free to call us at 479-787-5575 for free technical assistance.

Q: Do you offer a warranty?

Specific warranties depend on the part and the manufacturer. For warranty questions regarding specific products, call our customer service team at 479-787-5575.

Q: What if I want to talk to a real person about my order?

Our experts are on-hand at 479-787-5575 during customer service hours to answer your questions.

Q: Do you ever offer coupons or discounts?

We do! Sign up for our newsletter here to receive the latest offers and updates from H&H Classic Parts.

Q: Where are your parts made?

Parts are manufactured all over the world. Some are made right here in the USA and some are made overseas. If we can buy an American made part, we do. The price may be higher but it is usually a better made part.

Q: Can we pick up items at shows or at the warehouse?

All in-stock merchandise can be delivered at no extra charge to any event that we attend. You can also pickup any in-stock merchandise at our warehouse Monday through Friday, 8:00 A.M. to 5:00 P.M.. Be aware that when you pickup merchandise you are responsible for Arkansas sales tax.


Shipping & Returns

Q: How much is shipping?

The cost of shipping depends on your location and the shipping method you choose at checkout.

Q: What shipping methods do you offer?

Depending on your location in the continental US, we offer shipping via UPS or USPS. Options vary from ground to next day air.

Q: Do you offer rush shipping?

Yes, H&H Classic Parts offers next day air and 2-day ground shipping at checkout.

Q: How long does it take to process and ship my order?

Orders received by 2PM local time typically are processed the same day. Shipping times will vary depending on your location and selected shipping options. Typical shipping times range from 1-5 days and may vary during the holiday season. Shipping delays can occur when the wrong address or zip code is submitted for the shipping address. If the shipping company cannot deliver the package, we will contact you via phone or e-mail.

Q: How long does shipping take?

Shipping times depend on where you live and the shipping method you select.

Q: Will you provide tracking information?

Yes, you will receive tracking information when your order ships.

Q: Do you ship to AK, HI, and US territories?

Unfortunately, H&H Classic Parts doesn’t ship outside the continental US at this time.

Q: Do you ship internationally or outside the continental US??

We apologize for any inconvenience, but we do not currently ship outside the continental U.S.

Q: What happens if you ship the wrong part or the part is damaged?

If your product(s) arrive defective, damaged or simply incorrect, please contact our customer service department as soon as possible. Product(s) must be returned to us within 30 days.

Please do not attempt to install the part!

For a defective part, we will send you a replacement part and provide you with a prepaid return label to return the defective part. If the damage was caused by a shipping courier, we will schedule a damage pick up by the courier.

Q: If I pay by credit card, will you charge my card once the item has shipped?

Yes, and probably sooner. Normally, we charge your account at the time the order is placed.

Q: Do you ship hazardous items?

We do ship some hazardous items. Contact us for more details.

Q: If I ordered a part that’s out of stock, when will it ship?

If you order and item that's out of stock, we'll ship it ASAP. We'll also send you email notification when it ships.

Q: Can you ship my order to multiple addresses?

Normally it's not a problem to ship to multiple addresses. Just call us first to make arrangements.

Q: Do you ship to PO Boxes or APOs/FPOs?

At this time, we only ship to physical addresses in the continental US.

Q: Do you ship oversized parts?

We do ship oversized parts, but please know that shipping is much more expensive for these items.

Q: Do you have a minimum order?

Our minimum order is $10.

Q: How can I be sure you’re shipping me parts that will fit my vehicle?

We try to provide fitment information on each product; however, always feel free to call us! We offer free technical assistance and are happy to help.

Q: What happens if the part doesn’t fit my vehicle?

If we sent you the wrong part, we’ll make it right. If you ordered the wrong part, you’ll need to return it to us. Contact us for a return authorization number.

Q: What if my address changes before my order ships? Can I change where you send my shipment?

If you're looking to change the delivery address before the order ships, call us right away to make arrangements. If the order has already shipped, you'll need to contact the carrier with your tracking number to change the delivery address. To change the delivery address, click here for UPS and here for USPS.

Q: What if I never receive an order?

This is the exact reason why we put a tracking number on every order we ship. If your order never arrives, we'll know it. If you received confirmation that your order was delivered but someone might have taken it, that's when we have a problem. Contact our Customer Service Department for next steps.

Q: What happens if I refuse the shipment?

Refusing the shipment isn't a good way to return a product. Instead, accept the shipment and call us for return authorization.

Q: Do I need to contact you for return authorization?

Yes. All returns must obtain a Return Merchandise Authorization (RMA). Please contact our Customer Service Department at 479-787-5575 to obtain an RMA. We will not accept any part that has not been pre-approved by our Customer Service Department.

Q: Am I responsible for the return shipping?

If an item needs to be returned, the customer is responsible for return shipping fees.

Q: Do you charge a restocking fee?

The amount of the refund will be based on the purchase price of your products and may include a restocking fee.

Q: I installed the part before realizing it didn't fit/I didn't need it. Is it still eligible for a return?

Any electrical part or component that has been installed, unsealed or plugged in is not eligible for a return.

Q: I threw away the packaging, but the part is still in great condition. Can I still return it?

Authorized returns must be shipped back in the original, undamaged, and complete package.

Q: Will you accept any part that's not in the original, unopened condition?

We will not accept any item that has been installed, used, painted, modified or damaged. All items that have obtained an RMA must be in the original condition when shipped back for a refund. This includes all components. No refunds will be allocated for any component with missing parts. We are not responsible for towing expenses, labor expenses, or installation errors due to defective parts or parts that have been installed incorrectly.